Policies & Etiquette

Policies & Etiquette

Appointments can be booked with any available therapist scheduled for the coordinating day. Ongoing treatment charts are reviewed & each rmt provides a specific focus according to patient requests per visit. As part of an open booking policy, we will work together to provide all patients with a broad spectrum of techniques for optimal care & the convenience of greater scheduling availability.

In order to reserve appointments online, a valid credit card number is required but payment is not.

The Clock 
To maintain a fluent schedule, late arrivals may result in a shortened appointment with regular fees for reserved services applied or the appointment may be rescheduled.
Appointments are typically scheduled back to back with a 15min block reserved in between sessions for a necessary physical break for the therapist.
The quality of the hands on portion of your appointment time is never compromised by the clock however adjustments are made accordingly when potential scheduling conflicts arise.

Should the schedule run late and shifting the appointment start time will compromise your schedule, you will be accommodated accordingly on your next visit. This is decided at the therapists' discretion and always with your consent. Every effort is made to accommodate everyone's unique schedule.

Cancellation Policy

Please understand that our therapists earn income based on a schedule of appointments as opposed to an hourly rate. Due to the high physical demand of providing massage therapy treatments, a limited number of appointments are reserved daily. Therefore, if an appointment is missed or modified without sufficient notice, it creates a list of inconveniences & financial loss for the therapist, the clinic & also prevents other patients in need of care the opportunity to book in sooner.

24+hours advance notice is required, allowing time to adjust the schedule in order to maintain the maximum number of bookings per day. Failing to provide notice will result in an automatic policy charge of 100% of the fee. 
Consideration of emergency circumstances will potentially transfer the charge to a credit on account, which can be applied to a rescheduled appointment however this one time courtesy decision is at the discretion of the corresponding therapist & management. 
Sending someone in your place is appreciated & may avoid a charge.
We work diligently to maintain a schedule that suits everyone's busy & constantly changing lives. Policies are in place to maintain our focus on care, to provide quality services, optimal availability & many conveniences for each customer.
We thank you for consideration of our time.

Massage Therapy rates reflect the standard fee for treatments rendered by a registered massage therapist, a member of the College of Massage Therapists of Ontario & governed under the Regulated Health Professions Act. All services are subject to 13% HST. Advance notice will be posted for massage therapy fee changes. 

Clinic Environment
Hands on Health promotes a calm, quiet & tranquil atmosphere for the comfort of both patients and staff. Please ensure your mobile device is on silent before arrival & refrain from using it while in session.
It is requested that foot wear is removed to promote clean & quiet steps throughout the clinic.

To ensure safety of children & for the consideration of other clients in session, it is requested that alternate arrangements are made for children while attending your appointment. Clients under the age of 12 are to be accompanied by an adult for their appointment & all massage therapy clients under 18 yrs of age require a parents written consent for treatment.

Beverages and Wellness Products
Healthwise cool or herbal tea beverage options and wellness bath, body and laundry products are available for purchase. Please call or email to arrange purchase in advance.

    Massage Therapy is recommended for & can effectively treat the following...

    Muscle Tension, Strain/Sprain & Spasm
    Migraine, Tension, Cluster Headaches
    TMJ Syndrome
    Sciatica / Pseudosciatica
    Spinal Disc Herniation
    Tendonitis /Carpal Tunnel Syndrome
    Plantar Fasciitis
    Tennis/Golfers Elbow
    Adhesive Capsulitis/ Frozen Shoulder
    Post Surgical Rehabilitation
    Pregnancy & Labour Support
    Postural Disorders
    Torticollis/ Wry neck/ Whip Lash
    Insomnia/Depression/Stress Disorders
    Chronic Fatigue Syndrome
    Diabetes / Circulatory Dysfunction
    Cancer Support Treatments
    Many other symptoms & conditions


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